The skills and attributes required to manage a hotel Assignment

The skills and attributes required to manage a hotel - Assignment Example It can be argued that the hospitality industry has transformed itself from a product-focused business to a customer-focused one and from a physical-asset intensive business to an experience-centric one. In order to understand the skills that are required by managers and employees in a hotel to perform better it is important to understand the concept of competencies. Competencies can be described as factors that improve the performance of individuals in jobs. According to the definition provided by Woodruffe (1993), competency provides â€Å"provide the dimension against which people should be assessed for readiness or potential to move into jobs against which they should be appraised and upon which they should be developed†. Skills has been defined as parameters that helps in achieving environmental goals by maximizing certainty of achievement by minimizing cost and time spent (Wadongo, Kambona and Odhuno, 2011). In the past three decades, large number of researchers has focused on the importance of skills and competencies required to run hotels. Skills and competencies are important for both managers and graduates who chose to enter in the hospitality industry. The ability to take initiative has been identified as one of the biggest skills needed to run hotels on the part of managers. This is because initiative can be identified as a parameter that is able to gain support and motivation from others. Hotels are visited by customers from all over the world and managers needs to guarantee satisfaction for the guests. In order to manage the guests and provide them proper satisfaction managers need to have three major types of skills namely conceptual skills, technical skills and human skills. Requirement of skills are further dependent on the hierarchy of the organization and the type of work of the employees. This implies

INFORMATION SYSTEMS SITE VISIT PAPER Research Example | Topics and Well Written Essays - 750 words

INFORMATION SYSTEMS SITE VISIT - Research Paper Example However, every coin has two sides, and EHRs have their positive and negative sides as well. When implementing EHRs, there are various issues that healthcare professionals should consider, some of which include medication reconciliation and safety. This paper addresses these three issues, medication reconciliation, safety and EHRs by reporting an interview with a pharmacy director who has practical knowledge on EHRs as a result of them being implemented and utilized in his hospital. From the interview, EHR involves the storage of patient data (health records) in an electronic form. This data is retrieved electronically using computers and hand held devices, such as tablets, iPads and iPhones. The pharmacy director informed that their organization implemented EHR system five years ago. Since EHR system is a new concept in the healthcare field, this organization can be considered a pioneer in EHR. The main aim of this interview activity was to identify the benefits that EHR is offering organizations that have successfully implemented it, and this part covers the rest of the interview questions. The interviewee summarized the benefits that their organization has realized from the implementation of EHRs as follows: improved efficiency in healthcare service delivery, reduced operational costs and hence reduced cost of healthcare services, improvement in clinical decision-making, improved health in the society and improvement in patient care including improved patient safety and equity (Menachemi and Collum, 2011). The interviewee noted that EHRs have enabled professionals in his organization to have complete, accurate and up-to-date information about patients, which helps in making crucial decisions. Additionally, in accordance with HealthIT (2014), the pharmacy director noted that EHRs have helped the organization to share